Terry Lundgren

Vitals
Full Name
Terrence J. Lundgren
Year of Birth
1952
Place of Birth
Long Beach, CA
Undergrad
University of Arizona
Neighborhood
Upper East Side
Other Residences
Greenwich, CT
Filed Under
Fashion
Lists
Rating
Average rating
0.0
Your rating

Tips

Have something to share with us?

Who

Terry Lundgren is the chairman, president and CEO of Macy's Inc., which controls Macy's and Bloomingdale's.

Backstory

A native of Long Beach, Calif., Lundgren bagged groceries as a kid, put himself through the University of Arizona working at a seafood restaurant in Tucson, and abandoned his aspiration to be a veterinarian after witnessing the artificial insemination of a cow in biology class. In 1975, he took a $9,700-a-year trainee position at Federated, which then included such department-store chains as Abraham & Straus and Burdines, rising to division president before jumping ship to the more luxury-oriented department store Neiman Marcus in 1988. Two years later, at the age of 37, he was promoted to chief executive. In 1994, Lundgren was lured back to Federated by the company's former chief executive, Allen Questrom. Just a few months into his tenure he oversaw the massive merger of Federated with rival R.H. Macy & Company. Now the company's chairman, president and CEO—the first to hold all three positions—he presides over one of the largest retail empires in the world from an office in Macy's flagship in Herald Square.

Of note

These days, Macy's operates 815 stores in 45 states and generates some $27 billion a year in revenue, making Lundgren one of the most powerful people in both the fashion industry and American retailing. His influence increased many times over following Federated's 2005 acquisition of the May department store chain for $11 billion, which brought Macy's, Lord & Taylor, Marshall Field's and other storied department-store brands under one roof. The deal—which resulted in the closure of hundreds of locations and the re-branding of regional staples like Foley's and Hecht's as Macy's—was designed to make the company more competitive against big-box retailers like Target, Wal-Mart and Eddie Lampert's Sears/Kmart, which have been making inroads into the fashion-for-the-masses turf traditionally dominated by department stores. In May 2007, Lundgren announced the retail behemoth would drop its bland-sounding name Federated and adopt the name Macy's, Inc., part of a broader effort to unite the disparate brands.

The look

It should come as little surprise that the exhaustively-groomed 6'3" CEO with silver-fox looks is also a notorious clotheshorse. Even when he was in negotiations to buy the May department store chain—discussions that stretched for days—"Lundgren never even loosened his tie or took off his jacket," according to one board member.

Personal

He's divorced from first wife, Nancy, with whom he has two daughters, Jessica and Tracey. In 2005, Lundgren married Tina Stephan, the branding consultant and ex-wife of disgraced marketing guru Roger Blackwell. They live on the Upper East Side.

True story

In an act of control freakery impressive even for a captain of industry, Lundgren insisted on overseeing the design of Stephan's wedding dress, and even made her wear a blindfold during fittings. In August 2005, their supposed engagement party caused a stir: more than 200 guests, including Mayor Bloomberg, Kenneth Cole, Donald Trump and Vera Wang, were invited to the Frick where Lundgren surprised everyone by marrying Stephan on the spot.



Sign in to post a comment | View all comments

144366_comment
numerouno said at 1:34PM on Aug 19, 2009
My daughter wanted a backpack. We bought it at PacSun. It was on sale. We went into Macy's and she saw the same backpack which was priced .50 higher than the regular price at PacSun and no sale or discount was being advertised. My daughter then saw another backpack, same brand, same style but in a different color that she preferred. Macy's supposedly has a price match policy so I asked a clerk at Macy's to do a price match. She said she had to get permission from the manager. After 20 minutes or so, she came back and said the manger said they would not be able to match the price PacSun was offering. I asked the clerk for the contact information of the district manager and she said she would have to get that from the manager. After waiting another 15 minutes the clerk came back and this time the manager came with her. The manager said there was no reason to contact the district manager, that she was there and was able to explain the store policy and that she wanted to make sure she understood what I was asking for. I explained that PacSun had a better price and an even lower sale price, showed the manager the receipt from PacSun and requested a price match. The manager again said that Macy's would not be able to match the PacSun price and explained that Macy's doesn't consider PacSun a competitor and stated that the Macy's price match policy only applies to large department store competitors like K-Mart and JC Penney. I bet Macy's shareholders, if I could share this information with them, would not agree that PacSun is not a competitor. I asked the manager for district manager's contact information and she refused to provide that information. This is a Sunday early afternoon, two weeks before school starts. The mall is packed with shoppers and stores like Hollister, Areopostle, Buckle, Forever21 and PacSun are very busy. While I was waiting those twenty minutes for the manager to come over and talk to me, I notice Macy's has exactly four shoppers in their Junior's Department, two of which are just passing through and never leave the main aisle. My guess is they are on their way to one of these stores that Macy's does not recognize as a competitor. As for me, I just cut up my Macy's card and won't be back. I still wanted to discuss this experience with a district manager so when I arrived home I checked the Macy's website. The contact information is vague but there is a page that allows you to submit comments and answer a series of formatted questions with very narrow scaled answer selections. I also noticed that the Macy's website only provides a place to recognize associates for outstanding service. I am left to wonder why Macy's does not accept negative comments or complaints? Is that a reflection of the same arrogance that allows them the belief that PacSun is not worthy of being considered real competition? No telling how many thousands of dollars Macy's spends in advertising dollars to bring customers into their stores - ironic that it cost them less than $10.00 to drive me out the door. I will spend about $700 on our family's back to school shopping and not one single cent will be spent at Macy's. They shouldn't be concerned though, because none of it is being spent at any of their competitors either. I will take my girls shopping at those "other" stores - they are the ones that they really want to go to anyway. I remember the good old days of Meier & Frank. Sad they were taken over by Macy's. mrnumerouno@aol.com